/* Support Ticket Analytics replica: layout and the few components the kit does not have. Colours come only from the
   kit tokens (web/kit/tokens.css). */

:root {
  --max: 1280px;
}

.app-loading,
.app-error {
  margin-top: var(--space-6);
  color: var(--muted);
}

.app-error {
  color: var(--danger);
}

/* ---------------------------------------------------------------- header and tabs */

.pf-brand__name {
  font: inherit;
  letter-spacing: inherit;
  overflow-wrap: anywhere;
  text-wrap: wrap;
}

.pf-header__tools {
  flex-wrap: wrap;
  justify-content: flex-end;
  min-width: 0;
}

/* The kit's tab strip wraps (flex-wrap), so every tab stays on screen at 390 px; nothing scrolls sideways. */
.m-tabs .pf-tabs {
  flex-wrap: wrap;
}

/* ---------------------------------------------------------------- filter bar */

.filters {
  position: sticky;
  top: calc(var(--pf-banner-h) + env(safe-area-inset-top));
  z-index: 20;
  margin-top: var(--space-4);
  padding: 14px 16px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: var(--shadow);
}

/* Keyboard focus and anchors must not land under the sticky filter bar. The bar has no height token, so these are
   its measured heights plus a little room: one row from 1200 px wide, two rows below that, the collapsed head under
   600 px (the opened panel there is taller and is not covered). tools/checks/verify-site.mjs checks that a focused
   control below the bar stays visible. */
:root {
  --filters-h: 96px;
}

@media (max-width: 1199.98px) {
  :root {
    --filters-h: 168px;
  }
}

@media (max-width: 719.98px) {
  :root {
    --filters-h: 240px;
  }
}

@media (max-width: 599.98px) {
  :root {
    --filters-h: 68px;
  }
}

:root:has(body.pf-has-banner) {
  scroll-padding-top: calc(var(--pf-banner-h) + env(safe-area-inset-top) + var(--filters-h) + 8px);
}

.filters__head {
  display: none;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-3);
}

.filters__summary {
  color: var(--muted);
  font-size: 13px;
}

.filters__body {
  display: flex;
  flex-wrap: wrap;
  align-items: end;
  gap: 12px 16px;
}

.f-field {
  display: grid;
  gap: 6px;
  min-width: 0;
}

.f-field > .f-label {
  color: var(--muted);
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.f-field .pf-select,
.f-field .pf-chip {
  min-height: 36px;
  font-size: 14px;
}

.f-months {
  display: flex;
  align-items: center;
  gap: 6px;
}

.f-spacer {
  flex: 1;
}

/* the chip of the active cross-filter */
.xchip {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 36px;
  padding: 0 6px 0 12px;
  border: 1px dashed var(--accent);
  border-radius: 999px;
  color: var(--text);
  font-size: 14px;
}

.xchip--idle {
  padding-right: 12px;
  border-color: var(--border);
  color: var(--muted);
}

.xchip b {
  color: var(--accent);
  font-weight: 600;
}

.xchip__clear {
  display: grid;
  place-items: center;
  width: 28px;
  height: 28px;
  padding: 0;
  border: 0;
  border-radius: 50%;
  background: color-mix(in srgb, var(--accent) 20%, var(--surface));
  color: var(--accent);
  font-weight: 700;
  cursor: pointer;
}

/* ---------------------------------------------------------------- tiles, cards, charts */

.kpis {
  --min: 180px;
  margin-top: var(--space-4);
}

.kpis--4 {
  --min: 220px;
}

/* A two-line tile label breaks in the middle ("SLA RESOLUTION" / "MET %"), never before a lone "%" or "d". */
.pf-kpi__label {
  text-wrap: balance;
}

.snapshot {
  margin-top: var(--space-4);
  color: var(--muted);
  font-size: 14px;
}

.snapshot b {
  color: var(--text);
  font-family: var(--font-mono);
}

.layout {
  display: grid;
  grid-template-columns: minmax(0, 1.2fr) minmax(0, 1fr);
  gap: var(--space-4);
  margin-top: var(--space-4);
}

.layout--even {
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
}

/* two cards stacked in one grid cell, so a tall chart beside them leaves no blank area */
.layout__col {
  display: grid;
  grid-auto-rows: 1fr;
  gap: var(--space-4);
  min-width: 0;
}

.layout .pf-card,
.wide.pf-card {
  padding: 18px 20px;
}

.wide {
  margin-top: var(--space-4);
}

.ct {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  justify-content: space-between;
  gap: 6px 12px;
  margin-bottom: var(--space-2);
}

.ct h2 {
  font-size: 16px;
  letter-spacing: 0;
}

.ct .sub {
  color: var(--muted);
  font-family: var(--font-mono);
  font-size: 12px;
}

.chart {
  width: 100%;
  height: 240px;
}

.chart--mid {
  height: 300px;
}

.chart--tall {
  height: 520px;
}

.hint {
  margin-top: 6px;
  color: var(--muted);
  font-size: var(--fs-xs);
}

.rank-pick {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  color: var(--muted);
  font-size: 13px;
}

.rank-pick .pf-select {
  min-height: 36px;
}

/* ---------------------------------------------------------------- tables */

.table-tools {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: var(--space-3);
  margin-bottom: var(--space-3);
}

.table-tools .pf-input {
  flex: 1 1 16rem;
  min-height: 40px;
}

.dbar {
  position: relative;
  display: block;
  min-width: 96px;
}

.dbar i {
  position: absolute;
  inset: 2px auto 2px 0;
  z-index: 0;
  border-radius: 3px;
  background: color-mix(in srgb, var(--accent) 35%, var(--surface));
}

.dbar span {
  position: relative;
  z-index: 1;
  padding-left: 6px;
}

.tno {
  padding: 0;
  border: 0;
  background: none;
  color: var(--text);
  font-family: var(--font-mono);
  font-size: inherit;
  text-decoration: underline var(--accent);
  text-underline-offset: 0.2em;
  cursor: pointer;
}

/* The Subject column takes the width the other columns leave (width 100 % with max-width 0 is the table's way to say
   "the rest") and is cut with an ellipsis, so the ticket table stays inside its card; the full text is the title. */
.pf-table td:has(> .cell > .subject) {
  width: 100%;
  min-width: 16ch;
  max-width: 0;
}

.subject {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* Below 640 px a table becomes stacked row cards: each cell shows its column name (data-label of the cell content). */
@media (max-width: 639.98px) {
  .stack .pf-table-wrap {
    overflow: visible;
  }

  .stack .pf-table thead {
    display: none;
  }

  .stack .pf-table,
  .stack .pf-table caption,
  .stack .pf-table tbody,
  .stack .pf-table tr,
  .stack .pf-table td {
    display: block;
    width: 100%;
  }

  .stack .pf-table td:has(> .cell > .subject) {
    min-width: 0;
    max-width: none;
  }

  /* the header row is hidden here, so there is nothing to sort by */
  .stack .sub--sort {
    display: none;
  }

  .stack .pf-table tr {
    padding: 8px 0;
    border-bottom: 1px solid var(--border);
  }

  .stack .pf-table tbody tr:nth-child(even) td {
    background: none;
  }

  .stack .pf-table td {
    padding: 3px 12px;
    border: 0;
    white-space: normal;
    text-align: right;
  }

  .stack .pf-table td > .cell {
    display: flex;
    justify-content: space-between;
    gap: 12px;
  }

  .stack .pf-table td > .cell::before {
    content: attr(data-label);
    color: var(--muted);
    font-family: var(--font-mono);
    font-size: 11px;
    letter-spacing: 0.05em;
    text-align: left;
    text-transform: uppercase;
  }

  .stack .subject {
    max-width: none;
    white-space: normal;
    text-align: right;
  }
}

/* ---------------------------------------------------------------- dialogs and footer */

.about {
  width: min(640px, calc(100vw - 32px));
  max-height: calc(100vh - 64px);
  padding: 0;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--surface);
  color: var(--text);
  box-shadow: var(--shadow);
}

.about::backdrop {
  background: rgb(0 0 0 / 55%);
}

.about__body {
  display: grid;
  gap: var(--space-3);
  padding: var(--space-5);
}

.about__body h2 {
  font-size: var(--fs-lg);
}

.about__body h3 {
  margin-top: var(--space-2);
  font-size: var(--fs-md);
}

.about__body p,
.about__body li {
  color: var(--muted);
  font-size: var(--fs-sm);
}

.about__body ul {
  display: grid;
  gap: 4px;
  padding-left: 18px;
}

.about__close {
  justify-self: end;
}

.detail__grid {
  display: grid;
  grid-template-columns: max-content 1fr;
  gap: 6px 16px;
  font-size: var(--fs-sm);
}

.detail__grid dt {
  color: var(--muted);
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.05em;
  text-transform: uppercase;
}

.detail__grid dd {
  margin: 0;
  overflow-wrap: anywhere;
}

.store-note {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px 16px;
  margin-top: var(--space-4);
  color: var(--muted);
  font-size: 13px;
}

/* ---------------------------------------------------------------- narrow screens */

@media (max-width: 719.98px) {
  .layout,
  .layout--even {
    grid-template-columns: 1fr;
  }

  .layout__col {
    grid-auto-rows: auto;
  }

  .chart--tall {
    height: 420px;
  }
}

@media (max-width: 599.98px) {
  .kpis,
  .kpis--4 {
    --min: 150px;
  }

  .pf-kpi {
    padding: 12px 14px;
  }

  .pf-kpi__value {
    font-size: 22px;
  }

  .filters {
    padding: 10px 14px;
  }

  .filters__head {
    display: flex;
  }

  .filters__body {
    margin-top: var(--space-3);
  }

  .filters:not(.is-open) .filters__body {
    display: none;
  }

  .detail__grid {
    grid-template-columns: 1fr;
    gap: 2px;
  }

  .detail__grid dd {
    margin-bottom: 6px;
  }
}